CustomersAbout
Log inSign upTalk to us
Home/Support

How can we help?

Step-by-step guides, troubleshooting, and product documentation for every TouchBasePro service. Use the search bar below or in the header to jump straight to what you need.

  • Account Management

    1 article

    • How to Prepare Your Account for Compliance Approval
  • Authentication and Domains

    2 articles

    • How to verify your DNS records for an authenticated sending domain
    • SPF, DKIM, and DMARC: Email Authentication Explained
  • Create and Send

    4 articles

    • Using Liquid in our email editor
    • How to Use Header and Footer Blocks in the Email Builder
    • Why Images Don't Always Load Automatically in Email
    • Can You Stop or Recall an Email After Sending?
  • Deliverability and bounces

    2 articles

    • Understanding SMTP Rate Limits in TouchBasePro Email
    • How to Whitelist TouchBasePro Sending Addresses and IPs
  • General

    19 articles

    • How to Resend a Sent Campaign in TouchBasePro
    • How Email Open Rates and Click Rates Are Calculated
    • How to Add and Customise Buttons in the Email Builder
    • Troubleshoot Email Campaign Delivery Issues in TouchBasePro
    See all 19→
  • Lists and Subscribers

    3 articles

    • How to Create and Embed a Signup Form in TouchBasePro
    • What Counts as Permission to Send Email
    • How to Convert an SMS Database to International Format (+27)

Customer engagement that sounds human, scales like infrastructure, and lands in the inbox. Email, SMS, Voice, WhatsApp, USSD, Push notifications and Forms.

Built in Johannesburg. Sent across the continent.

Core products

  • Email
  • SMS
  • Voice
  • WhatsApp
  • USSD
  • Push notifications
  • Forms

Sub-brands

  • SigDaddy
  • Testicly
  • NewslettersSuck
  • Inboxd.agency
  • SurveySally

Company

  • About
  • Customers
  • Security
  • Blog
  • Careers
  • Contact

Legal

  • Privacy
  • Terms
  • POPIA
  • GDPR

© 2026 TouchBasePro (Pty) Ltd. All rights reserved.

Est. 28 Feb 2005

All systems operationalStatus